CfMC WebCATI

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WebCATI FAQs

What is WebCATI?

WebCATI allows for Computer Assisted Telephone Interviewing (CATI) through the Internet and/or an Intranet. WebCATI includes the full functionality of CfMC's CATI package, Survent, including flexible quotas, exceptional sample management, complex logic conditions, and suspending/resuming interviews.

With its browser- based interviewing interface, interviewing agents can participate in a centrally managed research study wherever they may be – as long as they have an internet connection. Specialist interviewers can conduct interviews remotely from home or while on business trips.

With WebCATI research firms can also significantly enhance the scope of their operations by tapping into non-local resources. For instance, an international research study can be initiated and centrally-managed in New York and the data collected from geographic specialists in Quebec, South Africa, Salt Lake City, and Beijing. Meanwhile, the research manager in New York maintains and manages the sample while managing real-time quota reports.

WebCATI Features:

• All the capabilities of CATI research (complex branching, skip logic, rotates, quotas, piping, etc)
• Multi-language capabilities (including multi-byte and Shift-JIS character sets)
• Ability to manage cross-modal studies
• Incorporate offline list data into survey use
• Ability to suspend and resume
• Interviewer activity tracking (active, break, etc)
• Integration with dialers
• Interactive and Dynamic Error Checking
• Incorporate outbound email communications to facilitate respondent customer service needs
• Incorporate external applications within survey as/if needed

Hardware Specs:

• Software runs on UNIX platforms – HP-UX, Linux, SUN, SCO, and AIX
• Interviewers need a current version of web browser (Internet Explorer or Firefox etc.)

Central Server Site Requirements:

• A computer to handle as many interviewers as with CATI
• Internet/intranet bandwidth sufficient to handle expected volume
• WebCATI and Apache Web server software
• 2-3 Mb RAM available per each WebCATI session expected
• A hard drive capacity of 10 Gb devoted to CfMC applications (depending on quantity of data expected to be stored)

Currently Supported Dialers:

• MSG
• Stratasoft
• SER Solutions
• Noble Systems